Ekam Pax Service Limited

Bookings

Please provide accurate pickup, drop-off, and contact details when making your booking. Ekam Pax Service Limited is committed to delivering reliable, safe, and punctual taxi services across Auckland and New Zealand. Providing correct information helps us ensure a smooth, hassle-free, and on-time travel experience.

Fares

The fare will be confirmed before your journey or charged according to our agreed pricing. Ekam Pax Service Limited offers transparent and competitive rates with no hidden costs. Additional charges may apply for extra stops, extended waiting time, tolls, parking fees, or excessive vehicle cleaning when required.

Airport Transfers

Please provide your flight number when booking your airport transfer. Ekam Pax Service Limited will monitor your flight where possible and adjust your pickup time for delays or early arrivals, ensuring a smooth, reliable, and stress-free airport transfer experience.

Passenger Safety

At Ekam Pax Service Limited, passenger safety is our top priority. Seatbelts must be worn at all times, and passengers are expected to behave respectfully. We reserve the right to refuse or terminate service if any behaviour is considered unsafe, abusive, or disruptive.

Luggage

Please inform Ekam Pax Service Limited in advance if you are travelling with extra, oversized, or special luggage. This allows us to arrange a suitable vehicle and ensure a comfortable, safe, and hassle-free journey for all passengers.

Payments

Payment is due at the end of your journey unless prior arrangements have been made. Ekam Pax Service Limited accepts approved payment methods and ensures a secure, convenient, and hassle-free payment process for all customers.

Lost Property

If you leave any personal belongings in one of our vehicles, please contact Ekam Pax Service Limited as soon as possible. We will make every reasonable effort to recover and return lost items; however, we cannot accept responsibility for belongings left behind.

Privacy

Ekam Pax Service Limited values your privacy and is committed to protecting your personal information. Your details are used only for booking, communication, and providing our transport services, and are handled securely in accordance with our privacy practices.